Last updated: 15 September 2026
Our Day One Guarantee
If you attend Release & Rise and, by the end of Day 1, you do not feel it was worth what you paid, tell the facilitator before Day 2 begins. We refund your ticket in full, on the spot. No forms, no questions asked. We would simply love five minutes of honest feedback first, though the refund does not depend on it.
This covers the ticket price. It does not cover travel, accommodation, or a VIP dinner or meal you have already taken.
If you need to cancel before the Event
This is separate from the guarantee above. It covers not attending at all.
- More than 14 days before: 100% refund, less any payment-processing fee charged by the payment gateway.
- 7 to 14 days before: 50% refund, or move your full payment to a future Event, subject to availability.
- Less than 7 days before: no refund. Tickets are non-transferable, but we may agree in writing to pass your place to someone else on at least 48 hours’ notice.
Email office@releaseandrise.events to cancel. The date your email reaches us is the date we use.
Online Access tickets
Online Access works differently, because there is no venue cost involved. You can request a full refund within 14 days of receiving the recording. The Day One Guarantee applies to Online Access in the same way as to in-person tickets.
If we cancel
If the Event is cancelled or postponed for any reason, you will be offered a full refund of everything you paid us, or the option to transfer to a rescheduled date.
We cannot reimburse flights, hotels or time booked off work, so please consider travel insurance.
How refunds are paid
Refunds are issued by Black Swan Scale Inc. back to the card you paid with, through the same payment gateway. They typically appear within 5–10 working days depending on your bank.
Your original payment appears on your statement as Black Swan Scale Inc.